Queue Management System in Kenya

Simplified All-in-one Queue Management Solutions for businesses in Kenya

Our queue management solutions empower businesses with customised physical, virtual and hybrid queuing solutions for enhanced customer Journeys.

Creating smooth and efficient experiences
Reducing wait times for happier customers
Avoiding overcrowding in waiting areas
Keeping customers informed and engaged
Customising solutions for diverse needs
Using insights for continuous improvement

Our Queue Management Solution is designed not only to address all your problems but also help you create an environment where your customers can feel at home even while waiting. Our solution can: redefine customer experience, gain visibility into your branch operations to measure performance and help you create a competitive edge.

Our Solutions

Scalable Queue System and Customer Experience Solutions

Physical Queue Management

We provide high quality and durable advanced queue system hardware. This includes: QueueBee Kiosks and self check-in kiosks. Paired with user-friendly software such as QB10, this setup ensures a smooth, organised, and efficient in-person customer experience.

Virtual Queue Management

Leverage digital platforms to minimise wait times, enable customers to join a queue remotely by scanning a QR code on the queue ticket or obtaining a virtual queue ticket via the customer portal, and receive real-time updates for an enhanced overall experience.

Hybrid Queue Management

Combine the strengths of physical and virtual queue systems with our hybrid solution. By integrating QueueBee Kiosk hardware, QB10 software and virtual queue ticketing options, we cater to the diverse needs of your customers.

Advanced Queue Ticket Capabilities

Paper and Paperless

Accommodate varied preferences with both printed and virtual queues.

Flexible Ticket Styles

Provide diverse ticket formats, such as QR codes, barcodes and numbers.

Personalised Ticket Designs

Customise tickets with logos and multiple languages for an inclusive experience.

Live Queue Status

Keep customers informed with real-time queue updates on virtual tickets.

Customer Web Portal

Enhance accessibility with a user-friendly portal for obtaining virtual tickets.

Prioritised Queuing

Cater to customers with special needs, ensuring an inclusive, comfortable experience.

Estimated Wait Time

Offer an initial wait time estimate based on the current queue status.

QueueBee One Queue

Simplify the process with a unified ticketing solution for multiple services or departments.

Queue Check-In

Seamless check in with QR code scanning via QueueBee kiosks or through customer portal.

How it works

how queue management system works in kenya

1. Queue Journey

Seamless Ticket Acquisition

Physical Queue Ticket

Customers visiting your premises can pick a physical ticket from the QueueBee Standee Kiosk or QueueBee Tabletop Printer. They can key in their phone number or scan the QR code from the appointment confirmation email directly on the kiosk or printer to initiate their queue journey efficiently.
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Virtual Queue Ticket

Customers can join the queue remotely. They can obtain a virtual queue ticket from the customer portal, mobile app or by scanning the QR code from the physical queue ticket, enabling them to wait comfortably without physically being in line.

Hybrid Queue Ticket

For the most flexible and convenient experience, customers can choose between a physical ticket from a QueueBee Standee Kiosk or a virtual ticket from the customer portal or mobile app, catering to their personal preference and the situation at hand.

2. Waiting

Informed and Engaged Waiting Period

On-site Waiting

While waiting on-site, customers stay informed and engaged through the QueueBee Multimedia Display connected to the TV, showcasing real-time queue status updates, engaging content, and advertisements, making their waiting period productive and less tedious. Reduces perceived waiting time.
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Live Queue Status

For those waiting remotely or on-site, they can access real-time queue status updates and queue position information via the customer portal or mobile app. They also receive notifications/alerts when their turn approaches, ensuring they are ready for service.

3. Serving & Transfer

Efficient Service Transition

Prompt Service & Transfer

As a customer's turn arrives, agents can use the QueueBee Virtual Call Terminal to call them to the service point. This efficient system ensures a smooth transition from waiting to being served. If needed, agents can also seamlessly transfer customers to different service points, providing a well-orchestrated customer journey.

4. Completion

Successful Service Encounter

Service Completion

After receiving the required service, customers complete their journey. They can provide valuable feedback by scanning the QR code on their physical ticket or via the QueueBee Customer Feedback Terminal. This contributes to continuous improvement and heightened customer satisfaction.

Solution Model

Cost-effective and Scalable Solution

Optimizes queue times and service efficiency, adapting to environments from single-counter to complex multi-service settings.

Physical and Virtual Queue
Online Appointment
Customer Feedback (optional)
Content Management
Customer Web Portal Queue
Video Chat
Dashboard & Analytics
QueueBee Mobile App Queue
QueueBee Hardware Compatibility
Connect to CCQ
Suitable for small to medium-sized businesses such as clinics, service centres, and shopping malls

Multi-Department Queue Management

Caters to businesses with multiple departments and branches, providing real-time monitoring, dynamic reporting, and seamless 3rd party integration.

Physical and Virtual Queue
Online Appointment(optional)
Customer Feedback (optional)
Content Management
Customer Web Portal Queue
Video Chat (optional)
Dashboard & Analytics
QueueBee Mobile App Queue
QueueBee Hardware Compatibility
Connect to CCQ
Suitable for large organizations with multiple departments or sectors, including hospitals, telecommunication customer service centres and government agencies

centralized queue system software in kenya

Corporate Centralised Queue System

Powerful, web-based and cloud-ready platform that consolidates and manages your QB10 and QB20 solutions. It's designed to streamline queue management across multiple branches, whether they utilise QB10, QB20, or a combination, offering a unified approach to managing customer journeys.

Manage QB10 & QB20
Centralise Dashboard
Consolidate Reporting
Centralised Content Management
Suitable for large, multiple branch location companies, government agencies, utilities companies, and franchise businesses

queue management system diagram in kenya

Key Software Features

Analytic Dashboard

QB10 | QB20 | CCQ

Experience seamless queue management and operations with a fully web-based, centralised dashboard accessible from any device, anywhere and at any time.

Real-time Data
Export and Share Analytic Results
Compare The Performance of Different Locations
Event Notification & Alarm
Monitor Wait Time, Service Time, and Visitor Flow

Actionable Reports

QB10 | QB20 | CCQ

Maximise business performance by leveraging advanced reporting and analytics capabilities, designed to provide comprehensive insights for data-driven decision-making.

Customisable Reports
Variety of Report Types
In-Depth Analytics
Visualisation Data
Real-Time Data Consolidation

mobile queue system software features in kenya

Mobile App Queue

QB10 | QB20

Enhance customer journey with an all-in-one platform, featuring appointment booking, virtual queuing, brand promotion, and feedback collection, designed for streamlined interactions and improved satisfaction.

Access all services through a single QR Code
Virtual Queue Ticket
Flexible Ticket Styles
Live Queue Status
Personalised Branding

Customer Portal

QB10 | QB20

Enhance customer experience with QueueBee's virtual queue management, real-time notifications, location services, for reduced wait times and improved efficiency.

User-friendly Interface
Virtual Queue Ticket
Remote Queueing
Real-time Queue Updates
Personalised Service Selection

Virtual Call Terminal

QB10 | QB20

A web-based, user-friendly solution for staff, streamlining queue management with efficient activities, real-time monitoring, and flexible service options.

Efficient Queue Operation
Real-time Monitoring
Configurable Navigation Buttons
Detailed Customer and Transaction Information
Flexible Service Options
Seamless Transfers
Alert Notifications
Video Call

Innovative Hardware

Standee Kiosk (QB-SK Series)

Sleek design in 3 sizes (10', 15', 17') with touch screen options for check-ins and service selection
QR/barcode scanning, facial recognition, and card reader compatibility
80mm thermal printer and camera integration
Customisable, multilingual UI with built-in voice amplifier

Tabletop Printer (QB-TSP Series)

Compact design for mobility with queue check-ins, ticket generation, ID capture, and service selection
PCAP Touch screen and Infrared Touch screen options
80mm thermal printer
Customisable, multilingual User Interface

Multimedia Display (QB-MMC Series)

User-friendly web-based content management with simple uploads for pictures and videos
Customisable display layout
Compatible with various digital hardware (LED/LCD displays, video walls) and TV box, Astro support
Supports multiple languages

queue system multimedia display in kenya

Counter Display (QB-CD Series)

Available in 3 sizes (10', 14', and 16') with flexible, customisable display screens
Built-in speaker with multi-language support
Dedicated counter/room/workstation screen for displaying queue and information
Simple integration and easy setup

Main Display (QB-MD-CPU Series)

2 sizes (16' to 24') for displaying queue information and counter direction
Fully web-based solution with content updates and multiple language support
Pre-loaded templates for flexible design and profile selection
Compatible with various environments and settings

Call Terminal (QB-CT Series)

Web-based virtual call terminal in 4 sizes (8', 10', 14', 16') with multiple buttons and pages
Web-based/browser-based keypad accessible via Counter PC/PAD
LCD capacitive touchscreen
WIFI / RJ45 LAN 100Mbps connectivity options

Check-In Terminal (QB-CIT Series)

2 types (Wall and Desktop) and 2 sizes (10' & 14') for diverse settings
Enables check-ins and registration for services at different counters, rooms, or stations
Web-based UI design managed by CMS dashboard with customisable display and QR/barcode scanning
Multiple language interface and design for diverse clientele

Calling Terminal Keypad (QB-CTKEYPAD)

Stylish design with 16 rubber buttons for easy use and reliability
Plug-and-play functionality with quick response to call queue operations
Various queue functions, such as call, recall, transfer, and more

queue system call terminal keypad in kenya

Customer Journey And Experience Solution

Elevate your customer journey and experience by integrating QueueBee's Queue Management System with our other innovative solutions. Create a cohesive and efficient customer journey management experience that streamlines your organisation's operations.

Queue Management System is used by businesses of various sizes cutting across different sectors in Kenya, Uganda, Rwanda, Tanzania and the rest of Africa:

Banks
Government / Public Sector
Hospitals

Retail
Embassies
Telcom Service Centers

Saccos
Educational Institutions
Clinics

Any other organization which encounters heavy flow of customers.

Our Queue System is the ultimate turnkey solution for single to multi-branch business seeking to enhance customer experience and their brand.

Contact Us | Download Brochure

Customer Experience Solutions

Ticket Queue

We change your customer journey and service experience.

For over 10 years, we have been assisting businesses to facilitate their customer queues by implementing QueueBee Queue Management Solution, regardless of whether it is a basic retail or multi-branch corporate enterprise.

Integrated software on desktop printer or self-service kiosk, customer obtains a ticket with queue number and wait for his/her turn to be served. As there are multiple options of virtual queue available, customer can opt for conventional physical queueing, mobile queueing, web portal queueing or SMS queueing.

Customer Web Portal Queue

Beyond virtual queue – impress your customers with a personalized QR client portal.

A customer portal with multiple functions benefits your business in many ways – appointment scheduling, virtual queue number, marketing and branding and customer feedback. Your customers will greatly benefit from the customer portal as they can better utilize their waiting time to run other errands or browse through your portal for beneficial information while they are waiting for their turn.

Integrating with appointment system, customer can make prior arrangement to avoid crowded queues at your premises. One QR code for all.

Online Appointment

online appointment booking and scheduling solution is designed to support, ease and simplify the process for you and your customers, especially during this pandemic time.

Reduce huge crowds at your premises by enabling your cusotmers to connect from anywhere, book and check-in seamlessly. This helps to minimize customer wait times and ensures the provision of top quality services to your customers.

WhatsApp Queue

Virtual queueing via instant messaging application – WhatsApp.

WhatsApp Queuing solution offers a seamless, frictionless and contactless queuing experience, geared towards enabling you to optimise your customer experiences. Customers scan a specific QR code of the desired service provider, wait remotely and monitor the progress of their queue via WhatsApp chat. It is a highly convenient solution and an alternative to conventional queueing and other virtual queueing solutions that QueueBee provides.

QueueBee Mobile App

Queueing virtually from anywhere, anytime.

Available free on Google Play Store or Apple Store, QueueBee Mobile App is a very good option for virtual queueing and better waiting time management. A few simple steps to download and account registration allows customers to enjoy a worry-free mobile queueing experience. Present your customers the option to virtually join a queue before physically arriving at your branch.

Customers use their smartphones to obtain a ticket number from their desired service providers listed on the application. After obtaining a ticket number, they do not have to wait physically in the premise. A notification will be sent to customers’ smartphone when their turn is up.

Customer Feedback

Exceed your customers' expectations

Customer feedback is a very important guide to understand the satisfaction level of your current customers, and influence your decision making in evaluation of your products or services.

QueueBee Customer Feedback module is designed for gathering customer’s satisfaction through a straightforward approach. Your customers could rate their satisfaction with your business, product or service as soon as they complete their purchase/service. You could then evaluate the precious responses and improve your services right away.

Content Management

Digital signage solution

Centrally manage content shown on your displays. QueueBee Content Management is a brilliant solution which simplifies how content is displayed on different types of screens in your premises. In just a few clicks, the digital content such as on-going promotion, product information, company public service announcement etc. can be easily published and managed by user.